WHAT IS BOMGAR JUMP CLIENT HOW TO
WHAT IS BOMGAR JUMP CLIENT SOFTWARE
WHAT IS BOMGAR JUMP CLIENT DOWNLOAD

WHAT IS BOMGAR JUMP CLIENT DOWNLOAD

The Customer might receive a Customer survey, as well as the options to view or download the remote support session transcript.

The Technician might receive a Representative Exit Survey.

If available, complete the survey, and then click OK or Submit.

The Customer is disconnected and the Technician receives a message in the chat window of the Bomgar ® Representative Console that the Customer has left the conversation. Customers can also end remote support sessions by clicking the x that closes the chat window in their Browser. Note: Remote support sessions are typically ended by Technicians (preferred method). The Customer receives a message in her chat window that the session has ended.

Hold Session: Closes the chat window, but keeps the session in the Technician's queue so it can be transferred to another representative.

Close Session: Disconnects the Customer and ends the remote support session.

(Technician) Click the End Session button in the Bomgar ® Representative Console.

When a matching address is found, the Bomgar ® Representative Console begins a remote control session with that device.

The Bomgar ® Representative console searches its list of Jump Clients for a device with a matching address.

The Bomgar ® API returns a temporary script file that is saved in the Technician’s documents folder, and then is passed to the Bomgar ® Representative Console.

CSM passes a request to the Bomgar ® API using the value specified for the field with the DeviceAddress attribute.

CSM searches the current Business Object for the first field with the attribute DeviceAddress (this attribute might need to be added to the field).

For more information, refer to the Bomgar ® Technical Documentation on Jump Clients.

WHAT IS BOMGAR JUMP CLIENT SOFTWARE

To use this command, the target computer must have Bomgar ® Jump Client software installed. Note: This command can only be used with computers on the same network as the CSM installation. (Technician) Select the Remotely Administer a Device command from a CSM Business Object associated with the Customer.A remote control request is sent to the Customer, who must grant permission before the Technician can see and control the Customer's computer. (Technician) Click the Screen Sharing button in the Bomgar ® Representative Console.To remotely control a Customer's computer (initiated either from the Bomgar ® Representative Console or from CSM):.The chat messages appear next to the Customer's name in the Technician's Bomgar ® Representative Console chat window. (Customer) Type the chat messages in the chat window.The chat messages appear next to the Technician's name in the Customer's chat window. (Technician) Type the chat messages in the Bomgar ® Representative Console.Tip: You can also press to send a message. To chat, type a message in the chat window, and then click the Send button.

WHAT IS BOMGAR JUMP CLIENT HOW TO

For more information on the features of the Bomgar ® Representative Console and how to use it, refer to the Bomgar ® Documentation. Using the Bomgar ® Representative Console, Technicians can chat with Customers, remotely control a Customer's computer, and securely transfer files during a remote support session. The application can be opened directly from the Technician's computer, or it can be opened from the CSM Desktop Client with the Open Bomgar ® Chat Service Console command. 'You should see a small window with a bright orange bar with the word 'Bomgar' in it.In order to conduct remote support sessions, Technicians must be logged into the Bomgar ® Representative Console. If you click that, our session will immediately stop and the application you downloaded will be automatically removed from your computer.' Whenever I need your permission to do something, you'll see choices it the chat window to Allow or Refuse. Your window will now display the diagnostic tools you can use during the support session. The end user's chat window will now show that you have begun chatting with them. They should choose Allow.īefore you go any further with your support session, say something like: Tell the user that the first thing you're going to do is ask permission to share their screen and access to their mouse and keyboard.Ĭlick the first icon on the Screen Sharing tab and ask if they see the prompt in their chat window, asking for permission. 'So you can see that I can move your mouse, and if you go ahead and move your mouse, you'll see that you still have control over it as well. For the most part, I'm going to ask that you not use your mouse or keyboard during our session, unless I ask you to do something specifically.

What is bomgar jump client